TERMS AND CONDITIONS

Payment terms

Full payment is required upon placing an order for all customers prior to production. Nature coast promotions is not bound by any other terms or policies regarding account procedures of other companies. Nature Coast Promotions will accept cheques, but will not process order until payment has cleared from any customers. Any dishonoured cheques will incur bank fees at the liability of the customer. We accept bank deposit, money orders, bank cheques, cheques (must be cleared prior) and credit cards via Paypal only.

Delivery

Nature Coast Promotions offers free delivery for most orders to ONE address in Australia only. If you need items shipped to multiple locations, we can bill you for courier charges or dispatch to one location where you can organise to have the items dispersed. Samples are not included in the free delivery option.

Quotes

Orders

All orders will only be accepted in writing where all artwork approvals and order specifications will be signed by the customer prior to printing. This is accepted in the form of fax, scanned email or in person on an order form. Once signed, printing will commence. Nature Coast Promotions provides turn-around estimations, delays can occur with some orders and we will do our best to meet the turn around times as stipulated. Once orders are signed off, the order is subject to these terms and conditions.

Artwork Specifications

Nature Coast Promotions offers one free artwork change with every order, subsequent changes are charged out at no more than $30.00 per change depending on complexity of changes required. Accepted forms of artwork are at a minimum of 150 dpi for printing purposes. Accepted formats: JPEG, GIF,BMP, Adobe Illustrator, Paintshop, CorelDRAW and Fireworks/Dreamweaver. Any other formats will be subject to a conversion fee depending on complexity of artwork. Macintosh files are not accepted, PC format only. We do not accept drawn pictures, extra charge will be incurred for redrawing artwork. If the customer insists on supplying drawn or low quality artwork nature coast promotions can not take responsibility for the final products print quality.

Cancellations

All products are custom printed to the Purchaser's specification. Once printed all costs incurred will be the responsibility of the purchaser. Nature Coast Promotions is not bound by any terms, conditions, stipulations or prices contained on customer's purchase order forms.

Returns / Claims

All returns must be authorised by a reference number provided by Nature Coast Promotions. Claims must be made within 7 days of receipt of goods. Claims made after this time will be not considered. Nature Coast Promotions reserves the right to determine if a product is faulty and be replaced, not credited. If Nature Coast Promotions determines the goods are not faulty, customer will be liable for all postage costs incurred.

Prices

We strive to provide accurate pricing on our website, however prices and products are subject to change without notice. Prices listed on the website are a GUIDE only. Please ask for a customised quote for accurate pricing.

Colours

The printing industry recognises PMS or Pantone colour standards as a guide and can reproduce your exact colour in most cases. It is the responsibility of the customer to have the PMS colour number identified when signing off on all orders.

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